FAQ – find answers to the most frequently asked questions here

Before purchasing

What payment options are available?

Invoice, PayPal, credit card, advance bank transfer, prepayment using crypto currencies (Bitcoin, Litecoin, Dai, Ethereum, etc.).

Can I feel the fabric before buying?

Yes, hereyou can order up to 5 different fabric samples here to be delivered to you free of charge.

How does buying a sofa from Sensoo work?
When ordering your Sensoo you simply need to make 2 – well okay, 3 decisions:
1. How many seats: 1, 2 or 3-seater with or without stool?
2. What type of cover?
3. How would you like to pay?

About our sofas

What can I adjust on a Sensoo sofa?

At Sensoo, all comfort settings are fully adjustable: You can choose from hard, soft, high, low, sitting or lounging in an instant. Or the other way round. And at any time!
That’s what makes Sensoo so comfortable for absolutely everyone. Find more information about the unique Sensoo comfort here

What does a Sensoo sofa consist of
Frame:
  • The frame is made of solid beech, JSD (extremely resistant, recycled wood-based material) and Unalit.
Upholstery:
  • Seat: 40 kg/m3 volume weight
  • Backrest: For the optimum mix of longevity and comfort 25 kg/m3 and 20 kg/m3
    Armrest: Composite foam
Material:
  • Rivoli: 100 % Polyester
  • Rivano: 100 % Polyester
  • Diva: 100 % Polyester
  • Sambia: 100 % Polyester

More about the fabrics

Packaging:
  • Sustainable recycled cardboard
  • 100 % free from plastics
Where are our sofas manufactured?

We develop our sofas in Belgium and produce them near Breslau, in Poland.

How do I look after my sofa cover?

Simply vacuum off any dirt. The best way is to use an upholstery nozzle that comes with every hoover. If you want to tackle deeply embedded dirt to preserve the vibrant colour, you can clean the fabric every 6 weeks using upholstery foam that you’ll find in the supermarket. Pay attention to the instructions for use of the product and do a small test run in an inconspicuous place.

How do I remove stains?

You don’t need to panic with stains, but you should act quickly. The early bird catches the worm, particularly those which haven’t yet buried themselves deep in the earth. The following applies for the most common mishaps:

  1. Remove dirt with a cloth and dab well – dab, do not rub!
  2. 2. Using a damp sponge and a little laundry soap or detergent (if you have it to hand, alternatively use an upholstery cleaner) wipe off using circular movements without applying too much pressure.
  3. Remove soap and dirt residues over a large area with clean water.
  4. Then you only need to let your Sensoo dry.
Is the back of a Sensoo sofa also covered with the chosen material?

Yes. So you don’t have to place your sofa with the back against the wall.

What guarantee is included with my Sensoo sofa?

With Sensoo, you don’t get the usual 5-year guarantee on the frame – but on the entire sofa (frame, upholstery, mechanisms, cover, etc.).

Are the sofas zero clearance recliners?

No, the back of the sofa must be 8cm away from the wall in order for the Lounge back to fully recline.

What do I do if there’s a problem?

Contact our Service Hotline in the event of any issues, available on 0241 95 50 90 02 or via email at info@sensoo.com

How does the assembly work?

You can easily assemble your Sensoo in around 15 minutes without any prior knowledge, additional tools and even by yourself if needed. You’ll see how easy it is below:

Can I assemble a Sensoo sofa on my own?

The stool and 1-seater: No problem. For 2-seaters and 3-seaters, we recommend getting someone to help you.

Delivery and returns

How long are the delivery times?

Configurations in stock take around 4-5 working days. Custom configurations take 13-15 working days.

How will the sofa be delivered?

Your sofa will be delivered to you in boxes. Here is a list of the packaging items per model:

  • 1-Seater: 1 x 88cmx53cmx45cm/ 27,5kg & 1 x 88cmx44cmx78cm / 23 kg
  • 2-Seater: 1 x 88cmx53cmx45cm/ 27,5kg & 2 x 88cmx44cmx78cm / 23 kg
  • 3-Seater: 1 x 88cmx53cmx45cm/ 27,5kg & 3 x 88cmx44cmx78cm / 23 kg
  • Stool: 1 x 88cmx76cmx33cm/ 23kg
Where is the package delivered to?

To the doorstep of the address provided during the check-out process. Shortly before delivery, you’ll receive an email from DHL which allows you to change the delivery date or location (e.g. with a neighbour, at the nearest branch or parcel point). If you aren’t in and DHL has no other information, the courier will attempt to leave the parcel with a neighbour. If they are not at home either, the parcel will be sent to the nearest DHL parcel point.

Where is the parcel delivered to if I'm not in?

Shortly before delivery, you’ll receive an email from DHL which allows you to change the delivery date or location (e.g. with a neighbour, at the nearest branch or parcel point). If you aren’t in and DHL has no other information, the courier will attempt to leave the parcel with a neighbour. If they are not at home either, the parcel will be sent to the nearest DHL parcel point.

Can I carry the boxes by myself?

Yes, if you are a healthy adult. The handles allow for easy lifting. If not, the boxes are designed so that you can slide them along the ground or up steps for short distances.

Can I amend my order?

Yes, you can amend your order until it’s passed over to DHL.

Will all boxes be delivered at the same time?

Probably not. DHL doesn’t offer a service that allows us to deliver the various parcels at the same time.

What is the returns policy?

We offer a 1-month return policy with every Sensoo product.

How much does shipping cost?

Shipping is free within Germany (also applies to islands).

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